Office of the Ombudsman: Your Public Advocate

The Office of the Ombudsman was created to provide additional support to residents with unresolved concerns; the ombudsman is a neutral agent who will listen to understand and identify root causes, investigate and present information, and mediate conflict between customers and departments in Maricopa County.

The ombudsman will strive to improve information exchange and coordination between staff and interested parties. Although the ombudsman may offer a recommendation, the office has no authority to render a decision or reverse a decision made by department staff. All referrals or contacts are documented in order to identify areas of improvement.

Before Reporting Your Concern of the Office of the Ombudsman

Please be aware that the Office of the Ombudsman should be contacted after you have attempted resolution of your concern or issue through the normal channels of the department you are working with; many times, issues and questions can be addressed when dealing directly with the appropriate department personnel. If you have exhausted your options with the department and would like further assistance, the Office of the Ombudsman can assist in bridging the gap between you and the department working together towards a resolution.

Important Information to Include when Reporting Your Concern to the Office of the Ombudsman

Please be sure to provide sufficient information so we may begin to research your concern. Include the following:

  • Contact Information
  • Address and/or Parcel Number for the Property of Concern
  • The Reason for the Request
  • Tracking Numbers (if applicable)

Note: Individual information will remain confidential if requested.

You may submit your inquiry or concern online.
Requests sent via this form should receive a response within one business day.

Kathryn Garcia

Kathryn Garcia



Phone: 602-506-6707

Page reviewed 15 September 2021